You can easily track your order by visiting our Tracking page.

Simply enter your order number or tracking code, and you’ll instantly see the latest updates on your shipment’s status and delivery progress.

We accept returns and exchanges within 14 days of delivery.

1. Go to holichic.com, hover over Account, and click Returns Portal.
2. Enter your order number and zip code.
3. Select your item and reason for return.
4. Choose an alternate size/item, store credit, or refund.
5. Print your return label (emailed to you), package your item, and drop it at the post office or a courier.

For any help, please contact us at hello@holichic.com — we’re happy to assist.

Return shipping is the responsibility of the international customer. We are unable to provide return labels or offer free international exchanges, but we are able to offer you a store credit for the returned items' value for you to place a new order on our site. 

International Taxes and Duties:  Any applicable customs and import duties, fees and taxes are the responsibility of the customer. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. The customer is responsible for any return shipping in the event of international returns initiated due to refusal to pay duties and taxes. If a customs authority refuses to return the package without receiving payment, then the customer is fully responsible for the package.

To arrange an international exchange or store credit, please emails us info@holichicbymegha.com 

Damaged Goods Policy:  The customer is responsible to check an item for damage as soon as it is received.  Due to the nature of our delicate fabrics and hand-crafted garments there may be minor distortions and actual measurements may vary slightly per item.  We do our best to avoid any such issues and have a dedicated QC team that checks every item before shipment.  However, human errors do occur and if you happen to receive a faulty item, you must reach out to info@holichicbymegha.com within 48 hours of receipt to discuss next steps.  

Please be sure to send a detailed description of the issue and relevant photos or videos so we can resolve this matter as quickly as possible.  If damages are reported past 48 hours we reserve the right to deny the request.  

Please email us right away at hello@holichic.com so we can help. We also recommend adding our Safe Shipping Protection Plan at checkout in the future to cover your order 100% if it’s ever lost, stolen, or damaged.