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Great design but lacking in quality
I am a frequent Holi Chic buyer and am typically very happy with the clothes. I have handbags (love!), lenghas (fabulous!), and a cropped hoodie purchased over a year ago. The cropped hoodie I had was so wonderful that I decided to purchase another in a different design. Unfortunately, when I received the lotus hoodie it became clear the quality had gone down. The material was thinner, less soft, and prone to pilling. When looking at the tags, it's clear the type of sweatshirt is different now than it was before. It fits true to size. I purchased an M (5'5", 125 lbs).
Quality |
Rated 2 out of 5
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Design |
Rated 5 out of 5
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Sizing |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
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holiCHIC
Hi Niki,
Thank you so much for taking the time to share your feedback on the Margarita Lotus Cropped Hoodie—and for being such a loyal holiCHIC customer. It truly means a lot to us that you’ve been loving your handbags, lenghas, and even your original cropped hoodie from over a year ago!
We're really sorry to hear that this latest hoodie didn’t live up to the quality you expected. We completely understand your concerns about the material feeling different, thinner, or less soft, and the pilling you mentioned. That’s definitely not the experience we want you to have, especially as someone who has trusted and supported our brand.
Consistency in quality is incredibly important to us, and your feedback helps us keep improving. We’re actively taking your comments into consideration as we review our materials and production process.
We’ve sent you an email as well—please have a look when you get a chance, as we’d love to make this right and offer you a replacement.
Thanks again for your continued support.
Warmly,
The holiCHIC Team