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Style over substance
While the dress is super pretty, the quality is not great and all the little sequence keep falling off.
holiCHIC
Dear SC,
Thank you for your honest review. We're sorry to hear that the dress you received did not meet your expectations in terms of quality and durability. At our store, we strive to provide fashionable yet well-crafted products that can withstand regular wear.
We appreciate you bringing this issue to our attention. Your feedback is invaluable as it helps us identify areas for improvement in our quality control processes and supplier selection. We will thoroughly investigate this matter to prevent similar incidents from occurring in the future.
Please feel free to initiate a return or exchange for a product that better meets your needs.
For the exchange process please visit our website and go to account and then returns. You'll need your order number and zip code. From there you can opt for an alternate item or store credit.
Our customer service team will be happy to assist you and ensure a fair resolution. We value your business and hope to have the opportunity to provide you with a better experience.
Best regards,
Nicole Affinito