Loose buttons
It's a nice item but for this price the craftsmanship is poor. Literally all the buttons are so loose they're nearly falling off!
holiCHIC
Dear Meenal,
Thank you for your honest review and for bringing this issue to our attention. We sincerely apologize for the poor craftsmanship and loose buttons you experienced with your recent purchase. This is certainly not up to our usual standards of quality.
Customer satisfaction is of utmost importance to us, and we take all feedback seriously. Your comments will help us improve our quality control processes to prevent such incidents from occurring in the future.
Please feel free to return the item for a full refund or exchange and we will waive the return fee. Alternatively you can keep this and we can send along a store credit as well as a partial refund to cover the tailoring expenses.
Our customer service team will be happy to assist you and ensure you receive a satisfactory resolution. We value your business and hope to have the opportunity to provide you with a better experience.
Best regards,
Nicole
